Terms of service

Last Updated: 16/02/2025

Welcome to Pinkmoon Fashion! By using our website www.pinkmoonfashion.com, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. General Information

  • Pinkmoon Fashion operates as an online retail store, offering high-quality fashion products.
  • By accessing or using our website, you accept these Terms & Conditions, along with our Privacy Policy and Return & Exchange Policy.

2. Ordering & Payments

  • All orders placed on our website are subject to availability and acceptance.
  • We accept online payments via credit/debit cards, UPI, net banking, and wallet payments.
  • Cash on Delivery (COD) is available across India.
  • We reserve the right to cancel orders if payment fraud is suspected or if the order violates our policies.

3. Shipping & Delivery

  • We offer free shipping on all prepaid & COD orders across India.
  • Orders are processed within 5-7 business days, with delivery taking an additional 4-5 business days.
  • A tracking number will be provided once your order is dispatched.
  • Shipping partners include Shiprocket, Kerry Indev Express, Xpressbees, Delhivery, Shadowfax, E-comm Express, DTDC, India Post, and Bluedart.
  • For international shipping, contact us before placing an order to confirm availability and charges.

4. Returns, Refunds & Exchanges

  • No refunds are provided once an order is placed.
  • Exchanges are allowed for damaged products or size issues, subject to approval.
  • An unboxing video is mandatory for any damage-related return claims.
  • Custom-made or personalized products, sale items, and gift cards are non-returnable and non-exchangeable.

5. Product Availability & Pricing

  • Prices listed on our website are final and inclusive of taxes.
  • We reserve the right to update product prices, descriptions, and availability without prior notice.
  • Any errors in pricing or product details will be corrected, and affected orders may be canceled or adjusted.

6. Intellectual Property

  • All content on www.pinkmoonfashion.com, including images, designs, logos, and text, is the property of Pinkmoon Fashion and is protected under intellectual property laws.
  • Any unauthorized reproduction, distribution, or use of our content is strictly prohibited.

7. Customer Conduct

  • Customers must provide accurate personal and contact details when placing an order.
  • Any fraudulent activity, misuse of discount codes, or policy violations may result in order cancellation or legal action.

8. Liability Disclaimer

  • Pinkmoon Fashion is not responsible for delays caused by unforeseen circumstances such as natural disasters, courier delays, or government restrictions.
  • We do not guarantee uninterrupted access to our website due to technical issues or maintenance.

9. Amendments to Terms

  • We may update these Terms & Conditions at any time. Customers are advised to review this page periodically for any changes.

10. Contact Us

For any queries, feel free to reach out to us:
📧 Email: support@pinkmoonfashion.com
📱 WhatsApp: +91 9724768077 (Messages only)

By continuing to use www.pinkmoonfashion.com, you acknowledge that you have read, understood, and agreed to our Terms & Conditions.