Refund policy

At Pinkmoon Fashion, we are committed to delivering high-quality products with love and care. As a standard policy, we do not offer refunds on any purchases. However, we do accept exchanges in specific cases.

Exchange & Return Guidelines

• Damaged or Defective Items: If you receive a damaged or defective product, you can request an exchange. However, a clear unboxing video is mandatory for all damage-related claims.
• Size Issues: Please refer to our size chart before placing an order. If you still need a size exchange, we are happy to assist you.
• Custom Orders: All custom-made or personalized items are non-returnable and non-exchangeable.

How to Request an Exchange

1. Contact us via 📧 support@pinkmoonfashion.com or WhatsApp: +91 9724768077 (messages only, no calls).
2. Share a clear unboxing video showing the damaged product to support your claim.
3. Our team will review your request within 1-2 business days and provide further instructions.
4. Once approved, we will process your exchange and arrange for a replacement.

Non-Returnable & Non-Exchangeable Items

• No Refund Policy on any items,
• Gift cards and promotional items.
• Custom-made orders, as they are specially crafted for you.

We reserve the right to inspect all returned items before processing exchanges.

Thank you for shopping with Pinkmoon Fashion! If you have any questions, feel free to reach out. 💖✨